Rubbish Clearance Acton Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Acton provides rubbish removal, waste collection and related services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Rubbish Clearance Acton, the provider of waste removal and rubbish clearance services.

1.2 "Customer" means the individual, business or organisation booking or receiving services from the Company.

1.3 "Services" means any waste collection, rubbish clearance, removal, loading, transportation, disposal, recycling, or related services provided by the Company.

1.4 "Waste" means the items, materials and rubbish presented by the Customer for collection, including household waste, commercial waste and bulky items, but excluding any prohibited or hazardous materials as defined in these Terms.

1.5 "Site" means the address or location where the Services are to be carried out.

1.6 "Visit" means any attendance by the Company’s staff or vehicles at the Site, whether or not Waste is collected.

2. Scope of Services

2.1 The Company provides a waste collection and rubbish clearance service for domestic and commercial Customers. Services may include man-and-van collections, bulky waste removal, garden waste clearance, office or house clearances and related activities, subject to availability.

2.2 The Company will only collect Waste that has been agreed in advance or that is reasonably within the scope of the estimated load size. Any additional items may be subject to extra charges, discussed and agreed with the Customer before work continues.

2.3 The Company reserves the right to refuse to remove any item that, in its reasonable opinion, is unsafe to handle, prohibited by law, excessively heavy, inaccessible, or could damage property during removal or loading.

3. Booking Process

3.1 Bookings can be made by telephone, email or through any ordering method made available by the Company. The Customer must provide accurate information regarding the type and approximate volume of Waste, access at the Site, floor level, parking restrictions, and any other relevant details.

3.2 Any quotations given at the time of booking are based on the information supplied by the Customer and are an estimate only. The final price will be confirmed on Site, once the Waste has been inspected and the load size and work required have been assessed.

3.3 By confirming a booking, the Customer warrants that they are the owner of the Waste or have the authority of the owner to arrange its removal, and that the Waste is lawfully in their possession.

3.4 The Company will use reasonable efforts to attend the Site within any agreed time window but all arrival times are estimates and not guaranteed. The Company shall not be liable for any loss arising from delay or failure to arrive at a particular time.

4. Access and Parking

4.1 The Customer is responsible for ensuring that there is suitable access to the Site and that any necessary permissions or permits, such as parking permits, are obtained in advance.

4.2 The Company’s vehicles must be able to park legally and safely near the Site throughout the Visit. Any parking charges, congestion charges, tolls or fines incurred due to inaccurate information or lack of appropriate permissions may be charged to the Customer.

4.3 If the Company cannot gain suitable access to the Site, or if there is no legal or safe place to park, the Visit may be cancelled or rearranged, and a call-out or cancellation fee may apply.

5. Customer Obligations

5.1 The Customer must ensure that:

(a) the Waste is clearly identified and ready for collection when the crew arrives;

(b) any fragile, valuable or personal items are removed from areas near the Waste;

(c) children, pets and bystanders are kept away from the work area during loading and clearance;

(d) the Company’s staff are treated with respect and not subjected to abusive or unsafe behaviour.

5.2 The Customer shall not ask the crew to undertake work that is unsafe or outside the agreed scope of Services, such as structural demolition, dismantling of fixed installations, or work requiring specialist qualifications or equipment.

6. Waste Regulations and Prohibited Items

6.1 The Company operates in accordance with applicable UK waste regulations and holds or uses appropriate waste carrier authorisations where required. All Waste collected will be transported to licensed facilities for reuse, recycling, recovery or disposal as appropriate.

6.2 The Customer must not present for collection any Waste that is classified as hazardous or prohibited under UK law or local authority regulations, including but not limited to: asbestos, clinical or medical waste, pressurised gas cylinders, certain chemicals, flammable liquids, oil, paint in liquid form, batteries in bulk, explosives, or contaminated materials.

6.3 If hazardous or prohibited Waste is discovered during a Visit, the Company may refuse to collect it and may charge a reasonable fee for time on Site. If such Waste has already been loaded, the Company may unload it at the Site or another safe location and may seek reimbursement for any additional costs incurred in dealing with it.

6.4 The Customer is responsible for informing the Company of any items that may require special handling under waste legislation, including electrical equipment, fridges, freezers, or items containing refrigerants or other controlled substances.

7. Pricing and Payments

7.1 Prices are generally based on the volume of Waste collected, the weight where applicable, the time required to load, the type of Waste, and any additional services requested, such as dismantling or extra labour.

7.2 Unless otherwise agreed in writing, payment is due in full on completion of the Service at the Site. The Company may accept payment by cash, debit or credit card, bank transfer, or other methods offered from time to time.

7.3 For business Customers or larger projects, the Company may issue an invoice with payment terms specified on the invoice. The Company reserves the right to require a deposit or full pre-payment for certain bookings.

7.4 All prices quoted are exclusive of any applicable taxes or charges, which will be added where required by law and shown to the Customer.

7.5 If payment is not made when due, the Company may charge interest on the overdue amount at the statutory rate, and may recover any reasonable costs incurred in pursuing payment.

8. Cancellations, Rescheduling and Waiting Time

8.1 The Customer may cancel or reschedule a booking by contacting the Company. Where sufficient notice is given, the Company will usually not charge a fee. However, the Company reserves the right to apply a cancellation charge where:

(a) the Customer cancels less than 24 hours before the agreed appointment time; or

(b) the crew arrives at the Site and the Service cannot be carried out due to the Customer’s fault, such as lack of access, no Waste being available, or refusal of the quoted price within reasonable parameters.

8.2 Any cancellation charge will be reasonable and proportionate to the time and costs incurred in allocating staff and vehicles to the booking.

8.3 If the Customer requests that the crew waits on Site beyond a reasonable loading time due to delays in preparing the Waste or gaining access, additional waiting time charges may apply at the Company’s standard rates.

8.4 The Company may cancel or reschedule a Visit due to vehicle breakdown, staff illness, severe weather, safety concerns, or other circumstances beyond its control. In such cases, the Company will not be liable for any resulting loss, but will offer a new appointment as soon as reasonably possible.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage is subject to the limitations set out in this clause.

9.2 The Customer is responsible for protecting floors, walls, fixtures and fittings where necessary. The Company will not be liable for minor or cosmetic damage that may occur as a result of reasonable handling of bulky items through tight spaces, unless caused by negligence.

9.3 The Company shall not be liable for any loss or damage to items that the Customer intended to keep if those items were located among the Waste and not clearly separated or identified. It is the Customer’s responsibility to check that only Waste intended for removal is presented to the crew.

9.4 The Company’s total liability for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Service from which the claim arises, except in relation to death or personal injury caused by the Company’s negligence or any other liability that cannot be excluded by law.

9.5 The Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, revenue, business, opportunity or data, whether arising from negligence, breach of contract or otherwise.

10. Insurance

10.1 The Company maintains appropriate public liability and, where applicable, employer’s liability insurance to cover its operations.

10.2 Details of insurance cover can be provided on request. The existence of insurance does not extend or increase the Company’s liability beyond the limits set out in these Terms.

11. Title and Risk in Waste

11.1 Once the Waste has been loaded onto the Company’s vehicle and payment has been made or agreed terms satisfied, title to and risk in the Waste shall pass to the Company.

11.2 The Company will then be responsible for transporting and disposing of the Waste in accordance with UK waste management law.

12. Complaints and Disputes

12.1 If the Customer is unhappy with any aspect of the Services, they should contact the Company as soon as possible, providing details of the issue and any supporting information.

12.2 The Company will investigate complaints promptly and aim to reach a fair resolution, which may include rectifying the Service, offering a partial refund or other appropriate remedy.

12.3 Nothing in this clause affects the Customer’s statutory rights under UK consumer law where applicable.

13. Data Protection and Privacy

13.1 The Company may collect and process personal information about Customers in order to provide the Services, manage bookings, process payments and handle enquiries or complaints.

13.2 The Company will handle personal data in accordance with applicable data protection legislation and will take reasonable steps to keep such data secure.

13.3 The Customer is responsible for ensuring that any contact details provided are accurate and kept up to date so that the Company can communicate regarding bookings and Services.

14. Variation of Terms

14.1 The Company may update or amend these Terms and Conditions from time to time. Any new version will apply to bookings made after the date on which the updated Terms are published or provided to the Customer.

14.2 The Terms applicable to a particular booking are those in force at the time the booking is confirmed.

15. Severability

15.1 If any provision of these Terms is found by a court or other competent authority to be invalid or unenforceable, that provision shall be treated as modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted.

15.2 Any invalidity or unenforceability of a provision shall not affect the validity and enforceability of the remaining provisions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms or the Services provided by the Company.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.

17.2 No verbal statement or representation by any employee or agent of the Company shall be deemed to vary these Terms unless confirmed in writing by an authorised representative of the Company.

By booking or receiving Services from Rubbish Clearance Acton, the Customer confirms that they have read, understood and agree to these Terms and Conditions.